How would you rate Coquitlam Public Library’s physical and online collections? Have you ever borrowed a telescope or robot from one of the branches? And does the library provide enough help for seniors and new Canadians?
Those are some of the questions in a new survey that the city-funded organization is posing to Coquitlam residents this month.
Running until July 31, the customer satisfaction survey will be used by library staff to help evaluate and improve the collections, programs and services at the City Centre and Poirier sites.
The mobile-friendly poll is open to library users who are 19 or older, and it takes up to five minutes to complete via the software program LimeSurvey.
Specifically, the library is asking how happy users are with its:
- physical materials (i.e., books, magazines and DVDs)
- digital collections such as eBooks, downloadable audiobooks and online language learning tools
- library programs and events like Story Times and Homework Help
As well, it asks about the amount of work/study spaces and meeting rooms as well as the availability of the internet/Wi-Fi and access to computers at the two branches, among other things.
It also delves into customer service, and whether respondents consider the library as a community gathering place.
And it questions survey-takers on their awareness to the library’s programs and services such as gear to create digital files of photos, VHS tapes, etc., plus library services through the Library Link bus.
Library spokesperson Jay Peters told the Tri-City News that the library is reaching out about the survey through digital phone ads.
Participants are eligible to win a prize if they fill out the online form, which is available through coqlibrary.limequery.com/774741.
